Roborock has been named the winner of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used in the previous three years. Responses covered overall satisfaction as well as performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock said it was not only ranked first but was the only brand to receive five stars in every category.
Company links the result to customer feedback
Danni Li, Roborock's marketing lead, said the company was honoured to receive the award and that its definition of success has been how much it can reduce the complexity of daily chores, giving customers more time for what they enjoy.
Li said consumer centricity is a core value at the company and that its R&D team uses real customer feedback to shape what comes next, looking at what users like and dislike, what slows them down at home and what they wish the products offered. She described the award as particularly meaningful because it was decided by people who actually use robot vacuums.
SpiraFlow 2.0 debuts on two new models
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system aimed at sticky messes and spills. The system uses 16 pressurised clean water outlets to distribute water across the roller, a faster roller rotation of 240RPM and 2.5 times downward mopping pressure. It adds pressurised 100ºC self-cleaning fresh water roller washing, which Roborock states delivers a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and types of mess to adjust the clean. The DuoDivide Main Brush and Dual Lifting Side Brushes are claimed to achieve a 0% hair tangling rate, and the new RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest for a roller mop robot vacuum, and pairs 35,000Pa HyperForce suction with the upgraded SpiraFlow 2.0 system. For homes with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow, and the unit lifts its roller mop up to 15mm when it detects carpet, with an Automatic Roller Shield intended to keep carpets dry.